Privacy Policy
Effective Date: January 2025
Last Updated: January 2025
Information We Collect
Connect HSS collects the following types of information to provide Housing Stabilization Services:
- Personal Information: Name, phone number, email address
- Housing Information: Current housing status, housing needs, and housing goals
- Eligibility Information: Age, disability status, Medical Assistance enrollment status
- Assessment Information: Person-centered assessment results and service needs
- Communication Records: Messages, consultation notes, and service coordination details
How We Use Your Information
We use the information we collect for the following purposes:
- Provide Housing Stabilization Services consultation and support
- Conduct person-centered assessments to determine service eligibility
- Develop individualized housing plans and goals
- Coordinate housing transition and sustaining services
- Connect you with appropriate housing resources and providers
- Maintain service records as required by Minnesota Medical Assistance regulations
- Communicate with you about your housing services and appointments
Information Sharing
Connect HSS may share your information only in the following circumstances:
With Your Consent
We will only share your personal information with third parties when you provide explicit consent.
HSS Transition Providers
When coordinating your housing services, we may share relevant information with:
- Enrolled Housing Stabilization Services transition providers
- Housing case managers and coordinators
- Approved housing service agencies
Person-Centered Planning (PSN) Completion Providers
For service coordination and planning purposes, we may share information with:
- Person-centered planning facilitators
- Case management providers completing PSN assessments
- Service coordination teams involved in your housing plan
Legal Requirements
We may disclose information when required by law or to comply with Medical Assistance reporting requirements.
SMS/Phone Number Data Sharing Disclosure
Connect HSS does not sell, rent, or share your phone number or SMS opt-in consent data with any third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS communications are used solely by Connect HSS for the purposes described in this Privacy Policy. Your SMS consent information will not be shared with or sold to any third party at any time.
Customer Opt-In Information
Connect HSS operates on an opt-in basis for all services:
- Service Enrollment: You must voluntarily request Housing Stabilization Services
- Information Sharing: We obtain your consent before sharing information with providers
- Communication Preferences: You can choose how and when we contact you
- Service Participation: All services are voluntary and you can discontinue at any time
You have the right to:
- Opt out of information sharing with specific providers
- Request copies of your service records
- Correct inaccurate information in your records
- Withdraw consent for services at any time
Data Security
We implement appropriate security measures to protect your personal information, including:
- Secure communication channels for sensitive information
- Limited access to personal information on a need-to-know basis
- Regular review of information sharing practices
- Compliance with HIPAA and Minnesota data privacy regulations
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:
Phone: 651-222-9972 | 651-222-9974
Email: management@connecthss.com
SMS Terms of Service
Message and Data Rates May Apply
SMS Communication Purpose
Connect HSS may send SMS text messages for the following purposes:
- Appointment Scheduling: Confirmation of consultations and service appointments
- Document Collection: Reminders and requests for necessary enrollment documents
- Service Updates: Important updates regarding your Housing Stabilization Services
- Follow-up Communications: Check-ins and service coordination messages
Consent and Opt-In
By providing your phone number to Connect HSS, you consent to receive SMS messages related to your housing services. This is a standalone document that governs SMS communications separate from other service agreements.
Message Frequency
Message frequency varies based on your service needs and may include:
- Appointment confirmations and reminders
- Document collection requests
- Service coordination updates
- Periodic check-ins as needed
Opt-Out Instructions
You may opt out of SMS messages at any time by:
- Replying "STOP" to any SMS message
- Calling us at 651-222-9972 or 651-222-9974
- Emailing us at management@connecthss.com
Note: Opting out of SMS does not affect your eligibility for Housing Stabilization Services.
Carrier Information
SMS messages are supported by major carriers. Message and data rates may apply according to your mobile plan. Connect HSS is not responsible for carrier charges.
Mobile Opt-In Requirements
If you provide your phone number through our website forms (such as "Contact Us" or referral forms), please note:
- SMS consent is always optional and unchecked by default
- You must actively check a consent checkbox to receive SMS messages
- Providing your phone number alone does not constitute SMS consent
Consent Requirements by Message Type
Connect HSS sends informational messages which require express written consent according to carrier requirements:
Informational Messages (Our Service Type)
What it is: Human-generated or automated messaging, one-way notifications to recipients who may or may not request a reply.
Examples: Appointment confirmations, document collection reminders, service updates
Consent Required: Express written consent. Consent is logged, and messages contain opt-out language.
Website Form SMS Consent Language
When obtaining SMS opt-in consent through our website forms, the following consent language applies:
SMS Consent: "I consent to receive informational and appointment-related SMS messages from Connect HSS. Reply STOP to opt-out; Reply HELP for support; Message and data rates may apply; Messaging frequency may vary. View our Privacy Policy."
Consent Documentation
Connect HSS maintains records of all SMS consent including:
- Date and time of consent
- Method of consent (website form, verbal, written)
- Specific consent language presented
- User's explicit agreement to receive messages
- Any opt-out requests and dates
Important: This consent checkbox is optional and unchecked by default. You are not required to consent to SMS messages to receive our Housing Stabilization Services.
Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the updated policy.